Axis Premium Care – Frequently Asked Questions
Where/how do I submit my invoices?
- Axis Premium Care can only support payment of invoices submitted through our online form.
- Refer to the online invoice link in your original referral email to submit your first invoice (this online invoice link is for the initial consultation invoice only).
- Refer to the online invoice links that are emailed to you after you have submitted your previous invoice (a new online invoice link is emailed to you for each consultation).
Why was my invoice not paid at the rate I was expecting?
- Our payment rates vary depending on the client and their specific early intervention program – these rates are outlined in your referral email for the patient.
- For ALDI employees only – You are permitted up to $50 in consumables for ALDI employees. A consumable allowance of $25 will be automatically added to treatment 2 and 3 on your behalf to cover the total $50 consumable charge.
- For VICTORIA ONLY, if you have completed Early Intervention Physiotherapy Framework Training, please make sure you select YES on the online invoice form so that you are paid at the correct EIPF rates.
How can I match the remittance with the corresponding payment?
- We give you the option to add a reference when you submit your invoice via our online form (please use this section to note anything that will make it easy for you to reconcile the payments i.e. an invoice number).
How do I submit subsequent invoices?
- Please make sure you select YES under “Will there be a follow-up service for this patient?” on the online invoice form so that a new invoice link is generated and emailed to you.
- Refer to the online invoice links that are emailed to you after you have submitted your previous invoice (a new online invoice link is emailed to you for each consultation).
When can I expect to see payment?
- Axis will arrange payment within 14 days of the invoice submit date.
- If it has been more than 14 days, please contact ap@helloaxis.com.au.
Who can I talk to if I have any further queries about invoicing or payments?
- For any further invoicing or payment queries, please contact ap@helloaxis.com.au or call 1300 196 393.