Privacy Collection Statements for Premium Care & Telehealth

Last updated: 6 March 2024

Axis Rehabilitation At Work Pty Ltd ACN 633 631 295 (Axis, we, our and us) is committed to managing your Personal Information in accordance with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth) and any other relevant privacy obligations.

Any capitalised terms that are not defined in this Privacy Collection Statement take their meaning from our Privacy Policy, located [here].

1. What information will we collect?

1.1 When you contact Axis by phone call, online call or by making enquiries with our personnel, then by virtue of recording that interaction, we may collect Personal Information (including Sensitive Information) about you or another individual.

1.2 We may require you to speak to a number of Axis’s personnel, including treating Practitioners, and those enquiries will be recorded too. If you provide Personal Information about another person, you confirm that you have that person’s consent to share their information in this manner.

1.3 Our Privacy Policy is located on our website at and provides detailed information about how we collect, hold, use, and disclose Personal Information. If you contact us by phone call, video cal or otherwise make enquiries with our personnel, we may collect information about your contact details, occupation, address, details about Services we have provided to you or that you have enquired about and our response to you, and any other Personal Information including health or clinical related information requested by us to provide the Services.

2. What will we do with your information?

2.1 We may use your Personal Information in the ways and for the purposes contemplated in our Privacy Policy, which includes to enable us to operate our business, provide the Services to you, or as otherwise required or authorised by law.

2.2 We may also convert this call and future call recordings into a transcript to facilitate training and quality assurance processes. Where possible and practicable, when using Personal Information for training and quality assurance purposes, we will de-identify this information.

2.3 We may disclose your Personal Information to our personnel, treating practitioners, and other third parties involved in your rehabilitation including your treating doctor or specialist, allied health therapists, employer, or injury management stakeholders for the primary purposes of providing quality assessment, diagnosis, treatment, and facilitation of a successful rehabilitation outcome.

2.4 We will never disclose your Sensitive Information to your employer for the purpose of facilitating litigation, court proceedings or similar, unless we have your express consent.

2.5 We may also disclose your Personal Information to our employees, contractors, and third parties who assist us in providing our services and operating our business, or as otherwise required or authorised by law. These third parties may be located outside Australia, in countries such as the USA.  Further information about the third parties we disclose to can be found in our Privacy Policy.

3. Accessing or correcting your information

3.1 You can always decline to give Axis any Personal Information we request, but that may mean we cannot provide you with some or all the services you have requested. If you have any concerns about Personal Information we have requested, please let us know on this call or by contacting us at

3.2 If you would like to correct your Personal Information or have any questions or concerns about how your Personal Information is being used please visit our Privacy Policy on our Website at or contact us at:


Post:    PO Box 10193, Adelaide Street, Brisbane QLD 4000

Phone: 1300 196 393